Terms of
sale.
These terms apply to every order on this site, including shop products and custom orders.
ALL SALES ARE FINAL.
All sales are final. No returns and no refunds, except the late-delivery exception below. Custom-order deposits are non-refundable.
1. All sales are final
Every piece is printed to order. Once you place an order, it is final. No returns and no refunds. This applies to the Airless Basketball, every other product, custom prints, and custom-order deposits.
2. Custom orders: 25% deposit, then the balance after you confirm
You may request any type of custom print. A 25% deposit is due up front to start the customization. That deposit is non-refundable, including if you change your mind.
We will make the print and show you the print or a proof. Once you confirm it, the remaining 75% balance is due. We ship after the balance is paid. If the confirmed price differs from a starting estimate, the balance due is the confirmed price minus the deposit already paid.
3. Delivery can take up to 30 days
Shipping and delivery can take up to 30 days. For shop products, please allow 30 days from the date you place your order. For custom orders, the 30-day delivery window starts when the print is confirmed and the balance is paid.
4. The only refund exception
If your order has not been delivered more than 30 days after the applicable start date in Section 3, you may request a refund at that point of amounts paid. That is the only situation in which we offer a refund. A late-delivery refund does not change the all-sales-final rule for orders that arrive on time, or for customers who simply change their mind. A custom-order deposit is otherwise non-refundable.
5. Free shipping on your first order
Your first order ships free. We recognize a first-time customer by the email address used at checkout. Later orders use our standard shipping: a flat $15 rate, waived when the merchandise total after discounts is $150 or more.
6. Promotions and rewards
Codes such as FRIENDS50, a sitewide sale, store credit, and the 1 in 100 ticket perk are subject to their posted rules. A sitewide sale and a promo code do not stack on the same item. The 1 in 100 prize is a promotion prize, not a return refund. See Tickets & a shot at free, Official Rules, and Rewards.
These terms work together with our Shipping & Returns policy. Questions: [email address]. Sponsor address: [street address], [city, state ZIP].